Returns & Exchanges
At The Halifax Watch Company, we want you to be completely satisfied with your timepiece. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Contact our customer support team or visit our Halifax boutique with your original order number and proof of purchase to start the return process.
Secure Packaging
Place the watch back in its original presentation box, ensuring all warranty cards, manuals, and protective films are included to qualify for a full refund.
Ship or Drop Off
Affix the provided prepaid shipping label to your package and drop it at any authorized courier location, or simply hand it to a specialist in-store.
Inspection and Refund
Once our horologists verify the condition of the timepiece, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing